SKYDECK
Shipping & Delivery Policy
SKYDECK Hotel & Resorts Private Limited
Luxury Delivered to Your Doorstep
Last Updated: June 15, 2024
INTRODUCTION
This Shipping & Delivery Policy outlines how SKYDECK Hotel & Resorts Private Limited ("SKYDECK", "Hotel", "we", "our", or "us") handles the delivery of products, services, and amenities to our guests and customers.
Note: This policy covers both physical product deliveries and service deliveries within the hotel premises and beyond.
DELIVERY TIMELINE
Standard Delivery Timelines
Delivery times vary based on the type of service or product:
Room Service (In-Hotel)
Delivery Time: 20-40 minutes from order placement
- Breakfast orders: 20-30 minutes
- Lunch/Dinner: 30-40 minutes
- Late-night snacks: 25-35 minutes
- Beverages: 15-20 minutes
Hotel Merchandise & Gift Shop
Processing Time: 1-2 business days
Shipping Time: 3-7 business days (domestic)
- Gift cards: Instant digital delivery
- Bath products: 1-2 days processing
- Apparel & souvenirs: 1-2 days processing
- Local delivery: 1-3 business days
Event & Conference Materials
Setup Time: 2-4 hours before event start
- Audio/Visual equipment: 3-4 hours setup
- Catering setup: 1-2 hours before service
- Printed materials: 24 hours advance notice
- Special decorations: 48 hours advance notice
Spa & Wellness Services
In-Room Services: 15-30 minutes preparation
- Massage services: 15 minutes setup
- Spa products delivery: 10-15 minutes
- Wellness equipment: 20-30 minutes
Delivery Time Estimates by Service Type
| Service Type | Processing Time | Delivery Time | Total Estimated Time | Availability |
|---|---|---|---|---|
| Room Service (Food) | 5-15 minutes | 15-25 minutes | 20-40 minutes | 24/7 |
| In-Room Amenities | 5-10 minutes | 5-15 minutes | 10-25 minutes | 24/7 |
| Local Delivery (5-mile radius) | 1-2 hours | 30-60 minutes | 1.5-3 hours | 8 AM - 10 PM |
| Gift Shop Orders | 1-2 business days | 2-5 business days | 3-7 business days | Mon-Fri |
| Express Shipping | Same day | 1-2 business days | 1-3 business days | Mon-Sat |
| International Shipping | 2-3 business days | 7-14 business days | 9-17 business days | Select Countries |
Peak Hours Notice: During busy periods (7-9 AM, 12-2 PM, 6-9 PM), delivery times may increase by 15-30 minutes. Room service guarantees delivery within 60 minutes maximum.
SHIPPING CHARGES
Standard Shipping Charges
Shipping charges vary based on delivery type, location, and urgency:
| Service Type | Base Charge | Additional Charges | Minimum Order | Free Shipping |
|---|---|---|---|---|
| Room Service | $8.99 + 18% service charge | None | $25 (before charges) | For suite guests |
| Local Delivery (0-5 miles) | $12.99 | $2/mile beyond 5 miles | $50 | Orders over $150 |
| Standard Shipping (Domestic) | $9.99 | Weight-based over 5 lbs | None | Orders over $100 |
| Express Shipping (2-day) | $19.99 | $15 for overnight | None | Not available |
| International Shipping | $29.99 | Customs & duties extra | $200 | Not available |
| In-Room Amenities | Complimentary | None | None | Always free |
Additional Charges & Fees
- Service Charge: 18% automatically added to all food & beverage deliveries
- Peak Surcharge: $5 added during holidays and special events
- Large Order Fee: $15 for orders exceeding $300 in food/beverages
- Special Handling: $10-25 for fragile, oversized, or temperature-sensitive items
- Cancellation Fee: $10 if order cancelled after preparation has begun
Shipping Cost Calculator
CASH ON DELIVERY (COD) POLICY
COD Availability
Available for select services
- Room Service: Available
- Local Delivery: Available
- In-Hotel Purchases: Available
- Online Orders: Not Available
- International: Not Available
COD Terms & Limits
- Maximum Limit: $200 per transaction
- Accepted Currency: USD only
- Change Provided: Up to $20
- ID Required: For orders over $100
- Receipt: Provided for all COD transactions
COD Restrictions
- Not available for alcohol delivery
- Not available for premium services
- Not available during late-night hours (12 AM - 6 AM)
- Requires guest verification at delivery
- Not available for advance orders >24 hours
Important: For COD orders, please have exact change or small bills ready. Our delivery personnel carry limited change. Orders exceeding $200 require credit card authorization at time of booking.
DELIVERY AREAS & ZONES
Service Coverage Map
SKYDECK Hotel offers delivery services across multiple zones with varying service levels:
Zone 1: Immediate Vicinity 0-2 miles
- Services: All services available
- Delivery Time: 20-45 minutes
- Charges: $8.99 flat rate
- COD: Available
- Minimum: $25 for food delivery
Zone 2: Downtown Area 2-5 miles
- Services: Most services available
- Delivery Time: 30-60 minutes
- Charges: $12.99 flat rate
- COD: Available with restrictions
- Minimum: $50 for all deliveries
Zone 3: Metropolitan Area 5-10 miles
- Services: Limited services
- Delivery Time: 45-90 minutes
- Charges: $12.99 + $2/mile
- COD: Not available
- Minimum: $75 for all deliveries
Zone 4: Extended Area 10-20 miles
- Services: Merchandise only
- Delivery Time: 2-3 hours
- Charges: $19.99 + $3/mile
- COD: Not available
- Minimum: $100 for all deliveries
Restricted & Non-Service Areas
Delivery is not available to the following areas:
- Construction sites without proper access
- Airport secure zones
- Military bases and government facilities
- Areas requiring special permits
- Locations outside our delivery hours
- International addresses (except select countries)
DELIVERY PROCESS & TRACKING
Step-by-Step Delivery Process
- Order Placement: Place order via app, website, or phone
- Confirmation: Receive order confirmation with estimated time
- Preparation: Order prepared by relevant department
- Dispatch: Order dispatched with tracking information
- Delivery: Hand-delivered with verification
- Confirmation: Delivery confirmation sent to you
Real-Time Tracking
For your convenience, we offer real-time order tracking:
- Mobile App: Track your order in real-time
- SMS Updates: Receive text updates at key stages
- Live Chat: Chat with delivery coordinator
- Estimated Time: Dynamic ETA updates
- Driver Info: Name and contact of delivery personnel
Delivery Verification: For security and quality assurance, all deliveries require recipient verification. Please have your order confirmation and ID ready for deliveries exceeding $100 value.
SPECIAL CIRCUMSTANCES
Holiday & Peak Season
- Extended delivery times apply
- Additional $5 peak surcharge
- Advance ordering recommended
- Limited COD availability
- Modified service hours may apply
Weather & Unforeseen Events
- Delivery delays during severe weather
- Service modifications for safety
- Communication about delays
- Alternative arrangements offered
- Cancellation flexibility
Failed Delivery Attempts
- 3 delivery attempts maximum
- $5 re-delivery fee after 2nd attempt
- Orders held for 48 hours
- Contact within 24 hours required
- Refund minus processing fee after 3 attempts
DELIVERY SUPPORT & CONTACT
Delivery Inquiries
+1 (888) 555-DELIVER
delivery@skydeckhotel.com
6 AM - 12 AM Daily
Order Tracking
Use SKYDECK App
Text TRACK to 55555
skydeckhotel.com/track
Urgent Issues
+1 (888) 555-URGENT
urgent@skydeckhotel.com
24/7 for hotel guests
Download Our Delivery App for fastest service
SKYDECK Hotel & Resorts Private Limited
123 Luxury Avenue, Hospitality District, New York, NY 10001, United States
2024 SKYDECK Hotel & Resorts Private Limited. All Rights Reserved.
Delivery times are estimates only. Actual times may vary based on order volume, weather, and traffic conditions.