SKYDECK

Refund & Cancellation Policy

SKYDECK Hotel & Resorts Private Limited

Clear Policies for Your Peace of Mind

Last Updated: June 15, 2024

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INTRODUCTION

This Refund & Cancellation Policy outlines the terms under which SKYDECK Hotel & Resorts Private Limited ("SKYDECK", "Hotel", "we", "our", or "us") processes cancellations and refunds for reservations, dining, events, and other services.

Important: Please read this policy carefully before making a reservation. By booking with us, you agree to these terms.

CANCELLATION RULES

General Cancellation Rules

  • Cancellations must be made through our official channels: website, mobile app, or phone
  • Email cancellations are not accepted unless confirmed by our reservation team
  • Cancellation deadlines are based on local hotel time (EST)
  • Different rules apply based on rate type and booking method

Rate-Specific Cancellation Policies

Rate Type Cancellation Deadline Cancellation Fee No-Show Policy Refund Status
Flexible Rate
Best for uncertain plans		 48 hours before 3:00 PM check-in No fee First night charge + tax Fully Refundable
Advance Purchase
Save up to 25%		 Non-refundable 100% of stay 100% of stay Non-Refundable
Member Exclusive
Loyalty program rate		 24 hours before 3:00 PM check-in No fee First night charge Fully Refundable
Corporate Rate
Business travelers		 24 hours before 3:00 PM check-in No fee First night charge Fully Refundable
Group Bookings
5+ rooms		 30 days before arrival 50% of total booking 100% of total booking Partial Refund
Event/Conference
Meetings & events		 60 days before event Per signed contract 100% of contract value Contract Specific
No-Show Policy: If you do not arrive on your check-in date and do not cancel according to the policy above, you will be charged for the first night (or entire stay for non-refundable rates).

REFUND TIMELINE - कब और कितने दिन में मिलेगा रिफंड

Refund Processing Timeline

Once your cancellation is approved, here's when you can expect your refund:

Cancellation Request Received

We process cancellation requests within 2 business hours during normal business hours (9 AM - 6 PM EST).

Refund Authorization (Same Day)

Once approved, we initiate the refund authorization on the same business day.

Bank Processing (3-10 Business Days)

Your bank or card issuer processes the refund. Timing varies by institution:

  • Credit Cards: 3-7 business days
  • Debit Cards: 5-10 business days
  • Bank Transfers: 7-14 business days
  • Digital Wallets: 1-3 business days

Refund Appears on Statement

The refund will appear on your account statement within the timeline above.

Estimated Total Timeline

Payment Method Hotel Processing Time Bank Processing Time Total Estimated Time
Credit Card 1 business day 3-7 business days 4-8 business days
Debit Card 1 business day 5-10 business days 6-11 business days
Bank Transfer 1-2 business days 7-14 business days 8-16 business days
PayPal/Google Pay 1 business day 1-3 business days 2-4 business days
Important: Weekends and holidays are not counted as business days. International refunds may take longer due to currency conversion and international banking procedures.

REFUND CALCULATOR

Estimate Your Refund

SPECIAL CIRCUMSTANCES

Travel Restrictions & Force Majeure

In case of government-imposed travel restrictions, natural disasters, or other force majeure events:

  • We offer flexible rebooking options to future dates
  • Full refunds may be offered at management's discretion
  • Documentation may be required (travel advisories, flight cancellations)
  • Contact us at least 24 hours before check-in for assistance

Medical Emergencies

For documented medical emergencies:

  • Full refund with valid medical certificate
  • Certificate must be from a licensed medical professional
  • Must cover the dates of your stay
  • Submit documentation within 7 days of cancellation

Hotel-Initiated Cancellations

If we need to cancel your reservation due to:

  • Overbooking situations
  • Maintenance or renovation issues
  • Unexpected hotel closure

We will:

  • Provide a full refund immediately
  • Assist with finding comparable accommodation nearby
  • Offer a complimentary future stay credit

HOW TO CANCEL YOUR RESERVATION

Online Cancellation (Recommended)

  1. Log in to your account on our website or mobile app
  2. Go to "My Reservations" or "Booking History"
  3. Select the reservation you wish to cancel
  4. Click "Cancel Reservation" and confirm
  5. You will receive an immediate email confirmation

Processing Time: Instant confirmation

Phone Cancellation

Call our reservation center: +1 (888) 555-SKYDECK

  • Available 24/7
  • Have your confirmation number ready
  • Request a cancellation confirmation email
  • Processing Time: Immediate during call
Important: Email cancellations are NOT accepted unless you receive a confirmation reply from our team. Always verify your cancellation was processed.

REFUND & CANCELLATION SUPPORT

General Inquiries

+1 (888) 555-SKYDECK

reservations@skydeckhotel.com

24/7 Availability

Refund Status

+1 (888) 555-REFUND

refunds@skydeckhotel.com

Mon-Fri: 9 AM - 6 PM EST

Urgent Issues

For same-day cancellations

+1 (888) 555-URGENT

urgent@skydeckhotel.com

SKYDECK Hotel & Resorts Private Limited

123 Luxury Avenue, Hospitality District

New York, NY 10001, United States

2024 SKYDECK Hotel & Resorts Private Limited. All Rights Reserved.

This policy is subject to change. Please check for updates before making reservations.