Terms & Conditions

SKYDECK Hotel & Resorts Private Limited

Luxury Hospitality | Fine Dining | Event Spaces

Since 2010

INTRODUCTION

These Terms and Conditions ("Terms") govern your use of SKYDECK Hotel & Resorts Private Limited ("SKYDECK", "Hotel", "we", "our", or "us") services, including hotel reservations, stays, dining, events, and use of our website and mobile applications (collectively, "Services").

By accessing our Services, making a reservation, or staying at our hotel, you agree to be bound by these Terms. Please read them carefully.

Important: If you do not agree to these Terms, you must not use our Services or make reservations with us.

ORDER RULES & BOOKING TERMS

Reservation Requirements

All reservations require:

Valid government-issued photo ID
Credit/debit card for guarantee and incidentals
Full payment or deposit as per the rate plan
Minimum age of 18 years for check-in

Payment Terms

Guarantee & Authorization

All reservations require a valid credit/debit card guarantee
We authorize your card for the full stay amount plus incidentals (typically $100/night) at check-in
Actual charges are processed at check-out
Prepaid rates require full payment at time of booking

Cancellation Policy

Rate Type	Cancellation Deadline	Cancellation Fee	No-Show Policy
Flexible Rate	48 hours before arrival	No fee	First night charge
Advance Purchase	Non-refundable	100% of stay	100% of stay
Group Bookings (5+ rooms)	30 days before arrival	50% of stay	100% of stay
Event/Conference	60 days before event	As per contract	100% of contract

Modification & Early Departure

Reservation modifications subject to availability and rate differences
Early departure may incur additional fees
No refunds for unused nights due to early departure
Room changes subject to availability and may incur fees

USER RESPONSIBILITIES

Guest Conduct

All guests must:

Comply with all hotel policies and local laws
Respect other guests' peace and privacy
Use hotel property responsibly and report any damages
Supervise children at all times
Not engage in illegal activities on hotel premises

Zero Tolerance: We reserve the right to evict without refund any guest engaging in disruptive, dangerous, or illegal behavior.

Account Security

If you create an account with us, you are responsible for:

Maintaining confidentiality of your login credentials
All activities under your account
Promptly notifying us of unauthorized access
Ensuring account information is accurate and current

Damage & Loss Responsibility

Guest Liabilities

Guests are financially responsible for:

Damage to hotel property beyond normal wear and tear
Missing items from rooms or common areas
Excessive cleaning required due to guest actions
Smoking in non-smoking areas ($250 cleaning fee)
Lost room keys or access cards ($50 replacement fee)

SERVICE RULES & HOTEL POLICIES

                         Check-in & Check-out
                        Check-in: 3:00 PM | Check-out: 11:00 AM
Early check-in and late check-out subject to availability and fees
Guaranteed late check-out until 2:00 PM: $75
Baggage storage available before check-in and after check-out

                    

Occupancy & Room Use

Maximum room occupancy strictly enforced
Additional guests beyond stated capacity: $50/night
No unauthorized visitors in guest rooms after 10:00 PM
Rooms cannot be used for commercial purposes without prior approval
No parties or events in guest rooms

Hotel Facilities

Pool & Fitness Center

Open 6:00 AM to 10:00 PM daily
Children under 16 must be accompanied by an adult
Proper swimwear required
No glass containers in pool area
Use equipment at your own risk

Pet Policy

Pets allowed only in designated pet-friendly rooms
Pet fee: $100 per stay (non-refundable)
Maximum 2 pets per room under 50 lbs each
Pets must be leashed in public areas
Owner responsible for any damages or disturbances

Smoking Policy

Strict Non-Smoking Policy: All indoor areas are non-smoking. Smoking is permitted only in designated outdoor areas. Violation incurs a $250 cleaning fee.

DISPUTE RESOLUTION TERMS

Complaint Procedure

Immediate Resolution: Report any issues during your stay to front desk for immediate assistance
Formal Complaint: Submit written complaint within 7 days of check-out to guestrelations@skydeckhotel.com
Investigation: We will investigate and respond within 14 business days
Resolution: We will propose a resolution based on our findings

Charge Disputes

Credit Card Disputes

If you dispute a charge:

Contact us first at accounting@skydeckhotel.com
Provide supporting documentation
We will investigate and respond within 30 days
Filing a chargeback without contacting us first may result in account suspension

Arbitration Agreement

Binding Arbitration

By using our Services, you agree that any dispute, claim or controversy arising out of or relating to these Terms or your stay shall be resolved by binding arbitration rather than in court.

Arbitration Forum: American Arbitration Association (AAA)
Location: New York, NY
Governing Law: New York State law
Class Action Waiver: All claims must be brought in individual capacity, not as class actions

Limitation of Liability

SKYDECK Hotel's total liability for any claim shall not exceed the total amount paid by you for the specific reservation giving rise to the claim.

We are not liable for:

Loss or damage to personal property (use in-room safe)
Personal injury except due to our gross negligence
Events beyond our reasonable control (force majeure)
Third-party services arranged through the hotel

ADDITIONAL TERMS

Force Majeure

We are not liable for failure to perform due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters, weather events
Government actions, travel restrictions
Utility failures, strikes
Pandemics, health emergencies

In such cases, we may modify, cancel, or refund reservations as circumstances warrant.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website. Continued use of our Services constitutes acceptance of modified Terms.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

GOVERNING LAW & CONTACT

Governing Law: These Terms are governed by the laws of New York State, USA.

Jurisdiction: Any legal proceedings shall be brought in courts located in New York County, New York.

For questions about these Terms, contact:

Email: legal@skydeckhotel.com

Phone: +1 (888) 555-LEGAL

SKYDECK Hotel & Resorts Private Limited

123 Luxury Avenue, Hospitality District

New York, NY 10001, United States

Last Updated: June 15, 2024